#Clarify crm tool software#
"Enterprise clients outside of the communications industry who have Clarify installed are potentially in for a rude awakening," he said.Īmdocs' focus is - and will remain - on telecommunications companies, and the Clarify CRM software likely won't evolve from an industry perspective, Maoz said. That none of the other suitors panned out is bad news for Clarify users, said Michael Maoz, an analyst at Stamford, Conn.-based Gartner Inc. The 600 or so Clarify customers and the opportunity to narrow the competitive CRM field were obvious draws for Nortel's CRM brethren. reportedly each made or considered making an offer. Siebel Systems Inc., SAP AG and Oracle Corp. Speculation that Nortel would sell its CRM assets to raise cash had been rampant during the past few months, and the Clarify CRM division attracted more than one interested suitor. The Chesterfield, Mo.-based company will use Nortel's Clarify software to enhance its customer care functionality and differentiate itself in the crowded, slow-growth telecommunications billing market. in a deal worth $2.1 billion in stock when it was first announced in October 1999.Īmdocs sells billing and order-management software to a strong roster of telecommunications companies, including BellSouth Corp., British Telecommunications PLC, Nextel Communications Inc.
The sale comes just two years after Nortel paid a high premium for CRM vendor Clarify Corp. will buy Nortel Networks Corp.'s customer relationship management (CRM) division for $200 million in cash, the companies announced Tuesday. WatchGuard Technologies held its regional Apogee partner conference in Phuket, Thailand, earlier this month, which included its Australia and New Zealand (A/NZ) Partner of the Year Awards for 2022.Telecommunications software vendor Amdocs Ltd.
Female leaders honoured at ARN Women in ICT Awards in 2023 In Pictures: WatchGuard Technologies A/NZ Partner Summit Following an intensive judging process, 23 winners were selected across eight categories, in addition to 11 highly commended acknowledgements. In total, 230 finalists were honoured from a pool of over 120 organisations and more than 390 nominations. Ingram Micro Experience Roadshow hits Sydney Female leaders honoured at ARN Women in ICT Awards in 2023ĪRN is proud to announce the winners of the Women in ICT Awards (WIICTA) in 2023, honouring female excellence within the technology channel following an industry-defining celebration in Sydney. The event also featured keynote speakers from key sponsors discussing a range of topics from hybrid work to cyber security and transformation. More than 700 delegates came together at the Winx Stand Australian Turf Club at Royal Randwick in Sydney to take part in the Ingram Micro Experience Roadshow. Slideshows Ingram Micro Experience Roadshow hits Sydney The initial /Clarify offerings will be for the banking, insurance, high-tech, and communications industries, SAP officials said. "The data of the holistic view is not being shared throughout the enterprise now," Cunningham added. The SAP support will lead to better order fulfilment and an ongoing customer life cycle, while users can expect a sharing of business processes and workflow, Cunningham said. The agreement with SAP will provide Nortel customers with an opportunity to benefit from the back-end support of, according to Dennis Cunningham, senior vice president for strategic alliances at the Clarify eBusiness unit of Nortel. The eFrontOffice suite will be accessed through, and the two vendors have been jointly integrating their two environments so that end-users will have to make minimal adjustments, D'Auteuil said. "It will generate opportunities that weren't there as recent as a month ago," he said. SAP is putting into place field operations personnel to handle what SAP expects will be a surge of interest. "One third of our customer base is looking to make some decisions in the CRM space as it relates to e-business applications," Larsen said. Larsen said he was confident the relationship with Clarify would give a boost to 's sales. The deal signals an immediate strategic alliance between SAP and Nortel Networks - the parent company of Clarify - and makes CRM a significant part of the offering, said Chris Larsen, president of SAP America.
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